Course Length : 3Hrs (1/2 Day)
Course Price : £25
This training course will provide participants with the knowledge and understanding of how to communicate effectively with clients and customers by addressing their differing needs.
Who will the course benefit?
This course is intended for all levels of staff, and no prior knowledge is required.
Participants will learn about...
•Understanding different communication techniques (Including body language, gestures, touch) and how to motivate communication
•Promoting privacy and dignity as well as supporting the wishes and preferences of the individuals that you support.
•Sharing information appropriately
•Overcoming barriers to communication (including looking at communication aids)